Shipping policy

Snowboards:

Domestic
All snowboards will be packed and sent in secure, fragile packaging (lots of bubble wrap and cardboard).

If you live nearby and would like to pick your board up from the Gold Coast area - contact us on Instagram @jalapenoboards or email us at info@jalapenoboards.com.au and we will help you out with this.

All Domestic boards will be shipped via Pack & Send courier due to size, this means they will be handled with care in addition to the following; 

  • Signature required - please let us know if you do not require this, though we do not recommend excluding this feature
  • Delivered to door - Please inform us if you wish to have your board delivered to a Pack & Send service centre, a list of service centres can be found here - https://www.packsend.com.au/service-centres/
  • All packages are insured to the value you paid.
  • All packages include a Tracking number for your convenience

International

Internationally, things get a bit more complicated, due to COVID-19 shipping costs have skyrocketed internationally, so our deepest apologies for any inconvenience on the price, but if you are willing to pay the flat rate of $99 we are more than happy to ship it to you!

All international shipping of boards is Standard - if you require Express Shipping, go ahead and pay the standard rate or contact us at info@jalapenoboards.com.au and we can arrange an invoice to cover the difference for you.

Pre-warning - international express shipping could be more than $170.

If you are an international customer needing express shipping of any NON-BOARD item, as above; pay the standard rate then contact us at info@jalapenoboards.com.au and we can arrange an invoice to cover the difference for you.

All prices stated above are subject to change at any point up untill you have paid for the item, so we arent going to pull any swift ones on you after you have paid, we promise, but they may be different from one day to the next etc... it just means we may not have updated this section if they're not consistnent as per SECTION 3 of our Terms of Service.