At Jalapeno Board Company, our custom snowboards generally take
about 6-8 weeks to be made, depending on the complexity of the design and materials used. This timeframe includes postage and handling!

Unfortunately, we currently do not offer a custom graphic service, however, your desired specifications of the snowboard are completely customisable.
This applies to all snowboards in our range. While we may advertise a snowboard as a specific shape or camber profile, just remember you can always contact us, and our experienced team will help bring your custom snowboard to life.

We use a variety of high-quality materials to make our custom snowboards, including a poplar core, tri-axial fibreglass, carbon fibre inserts (for powder boards), and a TPU top sheet. We have partnered with an eco-friendly supplier for customers who are conscious of their environmental
impact.

Yes, you can! We offer a range of customisation options for
the shape, flex, and camber profile of your custom snowboard. We just want you to get the most out of your brand-new custom snowboard. Send us a message if you have any questions or require something specific, our design team will work
with you to ensure that your snowboard is perfectly tailored to your riding style and preferences.

Custom snowboards are typically more expensive than
mass-produced boards due to the personalised nature of the design and manufacturing process. However, at Jalapeno Board Company, we strive to keep
our prices competitive while still delivering the highest quality custom snowboards.

Our team of experts will help guide you through the process
of selecting the right size for your custom snowboard. We consider your height, weight, riding style, and skill level to ensure that your snowboard is the perfect fit. That said, this guide prepared by Melbourne Snowboard Center, is a good place to start, but you can always get in contact with us to help you decide!

To order a custom snowboard, simply order your board on the product page in the design your choice, be sure to contact us with any custom specifications that you may need. Our team will work with you to finalise the order.
Once we confirm any custom specifications and complete necessary payments, we'll get started on building your custom snowboard.

Yes, at Jalapeno Board Company, we offer a warranty on all
our custom snowboards. Our warranty covers any defects in materials or workmanship for the life of the board, giving you peace of mind and ensuring that you can enjoy your custom snowboard for years to come. Please review our
refund policy here.

When choosing the shape of your custom snowboard, it's
important to consider your riding style, ability, and the conditions you will be riding in. At Jalapeno Board Company, we offer a range of shapes such as directional, twin, and directional twin, each designed to perform optimally in different terrains and snow conditions. You can always contact our experienced
team that can help you choose the best shape for your specific needs, ensuring that your custom snowboard performs exactly the way you want it to. Alternatively,
you can read this blog that we have prepared!

We are always on the lookout for local and international talent! Send us an email with some pics and clips of you tearing it up on snow and we can start our discussions there! This applies for skiiers too, we dont make skis but hey...we're always looking to collaborate for on-snow content!